Monkee Business only currently delivers within the UK via our website. For International delivery, please use the contact us page to obtain a quote for postage.
For orders being shipped within the UK, orders will be delivered via either Royal Mail or via our Courier service. Recorded delivery requests will require a signature upon delivery.
If you’re out when your postman tries to deliver your mail, they will leave a ‘We’re holding an item of mail for you’ card at the delivery address. This card gives you the address and opening hours of your local delivery office, so you can pop in and pick up your mail, or you can telephone them and ask for your mail to be redelivered when you’ll be in.
For all UK orders, we charge £3.95 if you want your order to be shipped via standard delivery or alternatively, £4.95 if you’d rather it was shipped via recorded delivery. For International delivery, please use the contact us page to obtain a quote for postage.
Please ensure you check your delivery details accurately. It is your obligation to enter the correct delivery address details at the time of ordering. If you enter an incorrect address, your package may be returned to us by Royal Mail or our Courier in which case we will let you know straight away when we receive it. You will then be charged for resending the item(s). Should you enter the wrong address and your order doesn’t arrive either with yourself or with us, we are not obliged to re-send the order at our expense. Please reduce the risk of this happening by entering your full and complete postal address. If you make a mistake and enter the wrong details, please contact firstname.lastname@example.org immediately.
Items returned due to non-delivery
If an order is returned to us by Royal Mail or our courier as a result of either an incorrect address, a customer’s refusal to accept the delivery or failure to acknowledge cards left by Royal Mail or our Courier, the customer will be responsible for the costs incurred to re-send the order. We will charge £4.95 to re-send the order via Recorded Delivery.
We can only accept items returned to us within 30 days from the date your order was confirmed by Monkee Business from www.monkeebusinessshop.com. All items must be returned to us before a refund or replacement is issued.
Please don’t use scissors to open your package, you are able to just tear the packaging open. Returns with scissor marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale.
Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains.
Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty. Should an item be faulty, delivery charges will be refunded should a suitable replacement be unable to be sent.
Returning items to us
Please complete the returns section of your invoice which will have arrived with your order. Please make sure you fill in all your details as required so that we can link your return with your original order. If you have misplaced your invoice please include a short note including your name and order number and let us know if you would prefer an exchange or a refund.
Package up your returned item carefully and stick the returns address label provided on the bottom of the invoice to your parcel. Please note this returns label is just an address label and does not cover any postage costs.
All you need to do now is take your parcel to your local Post Office to arrange for them to send it to us. As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.
As soon as we receive your returned item we will organise the exchange or refund for you and email you to let you know that this has been arranged.
We will process your return within 3 working days of receipt. You will receive an e-mail to confirm your return has been processed and if requested, your exchange shipped. Please expect it within 3-4 working days from when the e-mail was received. If you have not received it within 5 working days, please contact us.
We will issue your refund within 3 working days of receipt of your return. Once the refund has been processed, you will receive an email confirming this. Please then allow a further 3 working days for the refund to be credited to your card, this is dictated by your bank or card issuer. Delivery charges are non refundable unless you have received an incorrect or faulty item from us.
Faulty item returns
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail email@example.com quoting your name, order number and details of the product received immediately. We will then advise on how to proceed. You have 30 days from receipt of the faulty item to return it to us.
Distance selling regulations
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any goods purchased from Monkee Business for a full refund. This does not apply to goods that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 14 days of receiving your goods, please see our contact us page for details. Once you have cancelled your order, the goods should be returned to Monkee Business, in their original condition, within 14 days of your notification to cancel your order. The goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.